Return/Refund or exchange eligibility
Orders are only eligible for return/exchange if:
The product is clearly defective/damaged
Received wrong product
The product received does not match the images in terms of colour/design/fabric/quality, as seen on the website.
Reach out to Sri Meenachi Silks Customer Care at smssilks@gmail.com within 7 days from the receipt of order to get a confirmation on the return/ refund eligibility of the order
One of our executives will get in touch, in order to process the return/exchange request
The customers may have to share the images of the product received in order to initiate the return pick-up.
A confirmation mail would be sent to the customer, confirming the return/exchange request
Alternatively, customers can choose to exchange the products at any nearest Sri Meenachi Silks Store available in India within 7 days of receiving the product
Customers may have to bear additional charges such as return cost and customs duties (for international orders). Such amount shall be indicated to the Customers in advance.
Refund process
Refunds (net of any additional charges applied on account of return ) shall be made to the same issuing bank through which the Product was purchased, using the same payment mode. Refunds are processed within 2 business days of receiving the product to Sri Meenachi Silks warehouse.
The refunded amount may take 7-10 business days from the date of initiation of refund to reflect in the bank account/Credit card/wallet.
In the event of false, frivolous or baseless complaints regarding the delivery or quality of the Products, the customer will not be eligible for refund or replacement.
Customers have the option to raise a chargeback with their bank, if the refund amount does not reflect within 15 days from the date of initiating refund.
However, we request the customers to reach out to us first for any queries and speedy resolution on any payment/ refund concerns.
Refund process
The product will go through the following internal checks before the refund gets processed:
The products returned should be in original condition
The products must not be used or washed
The products should have the original tags/labels in place and folds intact
The products should be returned along with the box in which the product was delivered
The refund may be delayed or not get processed, if the returned products does not meet any one of the internal check criteria mentioned above
Cancellation
If a customer cancels an order before the order has been shipped, Sri Meenachi Silks may accept the order cancellation and refund the amount to the buyer within a reasonable period. In such cases, the order amount will be refunded but with any transaction fee charged by the Bank deducted. Please note that Sri Meenachi Silks may not be able to cancel orders that are already shipped or in transit.
